Welcome to CreativeXpos CreativeXpos provides restaurant management, Point of Sale (POS), inventory, accounting, online ordering, kitchen management, reporting, and related software services.
These Terms & Conditions ("Terms") govern your access to and use of the CreativeXpos website, software, applications, dashboards, and related services. By registering, purchasing a plan, accepting a quotation, or using CreativeXpos, you agree to these Terms. If you do not agree, you must not use the Services.
1
Definitions
"Software" means the CreativeXpos POS software, backend, frontend, dashboards, applications, modules, and related technology.
"Services" means the software, hosting-related services, support, updates, integrations, and other services provided by CreativeXpos.
"Customer" means the individual, restaurant, business, company, or organization purchasing or using CreativeXpos.
"Subscription Plan" means a recurring monthly or yearly software plan selected by the Customer.
"Lifetime License" means a one-time software license granting the usage rights expressly described in the applicable purchase agreement.
"Source Code" means the underlying software code, including backend, frontend, scripts, application logic, proprietary modules, and related technical materials.
"Customer Data" means information entered or uploaded by the Customer into CreativeXpos, including products, sales, orders, customers, inventory, expenses, and business records.
2
Acceptance of Terms
2.1
By using CreativeXpos, the Customer confirms that they have read, understood, and agreed to these Terms.
2.2
If the Customer is using CreativeXpos on behalf of a company or restaurant, the Customer confirms that they have authority to accept these Terms on behalf of that organization.
2.3
These Terms apply to all CreativeXpos plans, including monthly subscriptions, annual subscriptions, lifetime licenses, custom enterprise arrangements, and trial access unless a separate written agreement states otherwise.
2.4
In case of conflict between these Terms and a separately signed written agreement, the signed agreement shall govern to the extent of that conflict.
3
Software Ownership & Intellectual Property
3.1
CreativeXpos and all rights, title, and interest in its Software, Source Code, database structure, architecture, designs, user interface, workflows, features, documentation, trademarks, and proprietary technology are and shall remain the property of CreativeXpos or its respective licensors.
3.2
The Customer purchases a license to use CreativeXpos — not ownership of the Source Code or Software.
3.3
Unless expressly agreed in a separate written agreement signed by CreativeXpos, no sale, assignment, transfer, or ownership of the Source Code or intellectual property is included in any CreativeXpos plan.
3.4
The Customer shall not claim ownership of CreativeXpos Source Code or proprietary technology merely because the Customer has purchased a license, paid subscription fees, purchased a lifetime license, or paid for deployment.
3.5
All rights not expressly granted to the Customer under these Terms are reserved by CreativeXpos.
4
CreativeXpos Plans & Pricing
CreativeXpos may offer different software plans, including monthly, annual, lifetime, and enterprise plans.
4.1 Monthly Subscription Plans
Monthly plans provide access to the features, users, branches, limits, and services specified on the selected plan. The Customer agrees to pay the applicable recurring subscription fee. Monthly fees do not transfer ownership of the Software or Source Code.
Monthly plans provide access to the features, users, branches, limits, and services specified on the selected plan. The Customer agrees to pay the applicable recurring subscription fee. Monthly fees do not transfer ownership of the Software or Source Code.
4.2 Annual Subscription Plans
Where offered, the Customer shall pay the applicable annual fee in advance or according to agreed billing terms. Annual plans remain subject to the features, limits, and usage rights of the selected plan.
Where offered, the Customer shall pay the applicable annual fee in advance or according to agreed billing terms. Annual plans remain subject to the features, limits, and usage rights of the selected plan.
4.3 Enterprise Plans
Enterprise plans may include custom pricing, additional branches, users, integrations, support, hosting arrangements, custom features, and other services. Features and pricing shall be defined in the applicable quotation, invoice, or written agreement.
Enterprise plans may include custom pricing, additional branches, users, integrations, support, hosting arrangements, custom features, and other services. Features and pricing shall be defined in the applicable quotation, invoice, or written agreement.
4.4
Plan Features & Limits. Each plan may have different limitations, including:
- Number of restaurants or tenants
- Number of branches
- Number of users and staff accounts
- Storage and data limits
- Available modules and features
- Reports and analytics access
- Online ordering and custom domain functionality
- Support and maintenance arrangements
4.5
Pricing Changes. CreativeXpos may change its future pricing, plans, features, or service offerings. Any pricing change affecting an existing recurring subscription shall be communicated in advance where reasonably practicable and shall be subject to applicable law and the Customer's agreement.
5
Lifetime License
5.1
CreativeXpos may offer a Lifetime License for a one-time fee, as stated in the Customer's invoice or purchase agreement.
5.2
A Lifetime License grants the Customer the usage rights expressly included in the purchased license. It does not transfer ownership of CreativeXpos, its Source Code, or its intellectual property.
5.3
Unless otherwise agreed in writing, a Lifetime License is limited to the licensed restaurant, business, tenant, users, branches, and features specified at the time of purchase.
5.4
Lifetime access does not automatically include unlimited future updates, custom development, third-party services, or unlimited technical support.
5.5
Domain and hosting costs are separate from the Lifetime License unless expressly included in writing.
5.6
Lifetime access is subject to these Terms and may be suspended or terminated for material breach, unlawful use, unauthorized redistribution, or other valid grounds permitted by applicable law.
5.7
CreativeXpos may offer separate commercial terms for additional branches, restaurants, users, integrations, or custom features.
6
Customer Domain & Hosting
6.1
Where the Customer purchases and maintains their own domain and hosting, the Customer is responsible for all associated costs and renewals.
6.2
The Customer shall be responsible for:
- Domain registration and renewal
- Hosting purchase and renewal
- Hosting provider charges
- Applicable taxes and third-party service fees
- Maintaining an active hosting account
- Providing suitable server resources
- Maintaining hosting credentials and account security
- Ensuring the hosting environment meets CreativeXpos requirements
6.3
Domain and hosting renewal charges are not included in the CreativeXpos software license fee unless expressly stated in writing.
6.4
Failure to renew the domain or hosting may cause the Software to become unavailable. CreativeXpos shall not be responsible for downtime, data loss, or service interruption caused by the Customer's failure to maintain these services, subject to applicable law.
6.5
The Customer's ownership of a domain or hosting account does not grant ownership of CreativeXpos Source Code or intellectual property.
6.6
Hosting services supplied by third parties are subject to their respective terms and conditions.
7
Deployment on Customer Hosting
7.1
Where CreativeXpos is deployed on Customer-provided hosting, deployment is provided according to the purchased plan and applicable written agreement.
7.2
The Software deployed on Customer hosting remains subject to the CreativeXpos license.
7.3
Deployment does not constitute a sale or transfer of Source Code ownership.
7.4
The Customer shall not copy, transfer, redistribute, resell, or deploy the Software outside the permitted license scope.
7.5
CreativeXpos may require reasonable access to the hosting environment for deployment, maintenance, troubleshooting, and updates, subject to the agreed service arrangement.
7.6
The Customer is responsible for hosting security, backups, access credentials, server availability, and third-party hosting services unless otherwise agreed in writing.
7.7
CreativeXpos does not guarantee compatibility with every hosting provider, server configuration, operating system, PHP version, database environment, or third-party service.
8
Source Code Restrictions
8.1
CreativeXpos Source Code remains the property of CreativeXpos unless a separate written agreement expressly transfers ownership.
8.2
The Customer shall not, without prior written permission from CreativeXpos:
- Sell, sublicense, lease, or redistribute CreativeXpos Source Code
- Copy or reproduce the Software for unauthorized use
- Publish or disclose proprietary Source Code
- Use the Software to create or operate a competing commercial POS product
- Remove copyright, trademark, or proprietary notices
- Share the Software with unauthorized third parties
- Use the Software beyond the purchased license scope
8.3
The Customer shall not attempt to bypass license restrictions, access controls, subscription restrictions, or security mechanisms.
8.4
Nothing in these Terms prohibits rights that cannot lawfully be restricted under applicable law.
8.5
Any source-code delivery, transfer, or ownership arrangement must be documented in a separate written agreement signed by CreativeXpos.
9
Account Registration & Security
9.1
The Customer must provide accurate and complete information during registration and maintain the accuracy of that information.
9.2
The Customer is responsible for protecting account credentials and ensuring that authorized users access the Software only according to their permissions.
9.3
The Customer must promptly notify CreativeXpos of unauthorized access, suspected security breaches, or misuse of the account.
9.4
The Customer is responsible for activities conducted through its account, subject to applicable law.
9.5
CreativeXpos may suspend access where reasonably necessary to protect the Software, other customers, or the security of its systems.
10
Payments & Billing
10.1
All fees shall be paid according to the selected plan, invoice, quotation, or written agreement.
10.2
Monthly and annual subscriptions must be paid according to the applicable billing schedule.
10.3
Lifetime License fees are one-time payments unless otherwise agreed.
10.4
Domain, hosting, payment gateway, SMS, email, third-party API, and other external service fees are payable separately unless expressly included.
10.5
The Customer is responsible for applicable taxes and payment processing charges, where applicable.
10.6
CreativeXpos may restrict access to services where payment is overdue, subject to applicable law and the applicable agreement.
11
Subscription Renewal, Expiry & Cancellation
11.1
Monthly and annual subscriptions renew according to the selected billing period and applicable payment terms.
11.2
The Customer may cancel a recurring subscription according to the cancellation procedure and notice requirements stated in the applicable plan.
11.3
Upon expiry or cancellation of a paid subscription, access to subscription-based features may be suspended or discontinued, subject to applicable law and the Customer's agreement.
11.4
Where a subscription includes a grace period, the applicable grace period shall be stated in the plan or agreement.
11.5
Cancellation does not automatically entitle the Customer to a refund of fees already paid, except where required by applicable law or expressly stated in the refund policy.
11.6
Lifetime Licenses are not recurring subscriptions unless expressly agreed otherwise.
12
Refund Policy
12.1
Refund eligibility shall be determined by the applicable refund policy, purchase agreement, and applicable law.
12.2
Unless otherwise stated in writing, subscription fees, setup fees, deployment fees, custom development charges, and third-party service charges are non-refundable after the applicable service has been provided or the billing period has commenced, subject to applicable law.
12.3
Lifetime License refunds, if any, shall be governed by the applicable purchase agreement and refund policy.
12.4
Customers should contact CreativeXpos support regarding billing disputes or refund requests.
13
Software Updates, Maintenance & Support
13.1
CreativeXpos may provide bug fixes, security improvements, updates, maintenance, and new features according to the selected plan or written agreement.
13.2
Support availability, response times, and maintenance arrangements may vary by plan.
13.3
Major upgrades, custom features, integrations, migrations, and additional development may be charged separately.
13.4
CreativeXpos may perform maintenance that temporarily affects availability. Reasonable efforts shall be made to minimize disruption.
13.5
Third-party services and hosting providers may affect the availability or functionality of the Software.
13.6
No unlimited custom development or unlimited support is included unless expressly agreed in writing.
14
Customer Data & Privacy
14.1
The Customer retains ownership of its Customer Data, subject to applicable law.
14.2
CreativeXpos may process Customer Data as necessary to provide, maintain, secure, troubleshoot, and improve the Services, subject to applicable law and the Privacy Policy.
14.3
The Customer is responsible for ensuring that data entered into CreativeXpos is accurate, lawful, and handled with appropriate permissions.
14.4
The Customer is responsible for maintaining appropriate backups of its business data unless backup services are expressly included in the applicable plan.
14.5
CreativeXpos may retain or delete Customer Data according to the applicable agreement, retention policy, and applicable law.
14.6
The Customer must not use CreativeXpos to store or process unlawful content or data in violation of applicable laws.
15
Acceptable Use
The Customer shall not use CreativeXpos:
15.1
For unlawful, fraudulent, or unauthorized activities.
15.2
To violate the rights of any person or organization.
15.3
To interfere with or compromise the security of the Software or its infrastructure.
15.4
To distribute malware, malicious code, or unauthorized software.
15.5
To attempt unauthorized access to other accounts, tenants, or systems.
15.6
To resell or redistribute CreativeXpos outside the purchased license.
15.7
To bypass subscription restrictions, license restrictions, or access controls.
15.8
To use CreativeXpos in a manner that may damage the Company's reputation, infrastructure, or other customers.
16
Multi-Tenant & Restaurant Usage
16.1
CreativeXpos may operate using a multi-tenant architecture where multiple restaurants or businesses use the same software platform.
16.2
Each Customer is responsible for using only its assigned account, tenant, branches, and authorized users.
16.3
Customer Data is intended to be separated according to the Software's access controls and tenant configuration.
16.4
Customers shall not attempt to access, modify, or retrieve data belonging to another tenant or customer.
16.5
Additional tenants, restaurants, branches, users, or business locations may require an upgrade or separate license.
16.6
CreativeXpos may modify its technical architecture, deployment methods, and infrastructure to improve security, performance, or service delivery.
17
Third-Party Services & Integrations
17.1
CreativeXpos may integrate with third-party services, including hosting providers, payment gateways, SMS services, email providers, printers, APIs, and other external platforms.
17.2
Third-party services are subject to their own terms, policies, availability, and charges.
17.3
CreativeXpos is not responsible for third-party service failures, price changes, downtime, restrictions, or discontinued integrations beyond its reasonable control.
17.4
The Customer is responsible for obtaining any necessary third-party accounts, permissions, licenses, and subscriptions.
18
Suspension & Termination
18.1
CreativeXpos may suspend or terminate access where permitted by applicable law and the applicable agreement, including:
- Material breach of these Terms
- Unauthorized copying or redistribution
- Unlawful use
- Security threats or abuse
- Unauthorized access to other tenants or accounts
- Failure to pay applicable recurring fees
- Misuse of the Software or Services
18.2
Where reasonably practicable, CreativeXpos may provide notice and an opportunity to remedy a material breach before termination.
18.3
Suspension or termination does not transfer ownership of CreativeXpos Source Code or intellectual property to the Customer.
18.4
Any post-termination data access, export, retention, or deletion shall be governed by the applicable agreement, policy, and applicable law.
19
Disclaimer of Warranties
These clauses limit our liability to the extent permitted by applicable law. Nothing here removes rights you may have under mandatory consumer protection laws in your jurisdiction.
19.1
CreativeXpos will use reasonable efforts to provide the Services according to the applicable agreement.
19.2
To the extent permitted by applicable law, the Software is provided subject to the applicable plan and agreement without warranties beyond those expressly stated.
19.3
CreativeXpos does not guarantee that the Software will be uninterrupted, error-free, compatible with every hosting environment, or free from all defects.
19.4
CreativeXpos does not guarantee that the Software will meet every business requirement unless expressly agreed in writing.
19.5
Nothing in these Terms excludes or limits any warranty or legal right that cannot lawfully be excluded or limited.
20
Limitation of Liability
20.1
To the extent permitted by applicable law, CreativeXpos shall not be liable for indirect, incidental, special, consequential, or loss-of-profit damages arising from the use of the Software.
20.2
CreativeXpos shall not be responsible for failures caused by third-party hosting, domain registrars, internet service providers, payment gateways, or other external services beyond its reasonable control.
20.3
Any limitation of liability shall be subject to applicable law and the applicable agreement.
20.4
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
21
Confidentiality
21.1
The Customer shall keep confidential any proprietary technical information, Source Code, credentials, documentation, or non-public business information received from CreativeXpos.
21.2
Confidential information shall not be disclosed to unauthorized third parties except where required by law or expressly permitted in writing.
21.3
Confidentiality obligations shall continue according to their nature and applicable law after termination of the Services.
22
Changes to the Terms
22.1
CreativeXpos may update these Terms from time to time.
22.2
Updated Terms shall be published on the CreativeXpos website with a revised Last Updated date.
22.3
Material changes affecting existing customers shall be handled in accordance with applicable law and the applicable agreement.
22.4
Continued use of the Services after the effective date of updated Terms may constitute acceptance where permitted by applicable law.
23
Governing Law & Disputes
23.1
These Terms shall be governed by the laws of Pakistan, subject to any mandatory legal rights applicable to the Customer.
23.2
Any dispute shall be handled according to the applicable laws and jurisdiction agreed in the relevant purchase agreement.
23.3
Customers are encouraged to contact CreativeXpos support first to resolve billing, technical, or service disputes.
24
Contact Information
Get in Touch
Our team is available to answer questions about these Terms or any aspect of your CreativeXpos subscription.
25
Customer Acknowledgment
By using CreativeXpos, you acknowledge that:
- You have read and agreed to these Terms & Conditions.
- You understand that purchasing a license does not transfer Source Code ownership.
- You are responsible for applicable subscription, domain, hosting, and third-party service charges.
- You will use the Software only within the permitted license scope.
- You will comply with applicable laws and these Terms.
CreativeXpos — All Rights Reserved.